Phone Support in Hosting
We believe that having the option to speak with a live representative is rather important, so we have three support lines all around the world (UK, USA and Australia) and you'll be able to reach us on the phone for 14 hours a day. If you consider acquiring one of our Linux hosting, for instance, you have the option to give us a call and find more about our services prior to ordering in order to ensure that we match all of the system requirements for your sites. After the order, you will be able to contact us about any sales and / or billing problems you may experience, or get any type of general or basic technical information that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. In case you are unsure which package will be suitable for your web sites, you'd like to find out more about a plan's specifications or you need any other info about our services, you can call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. If you already own an account, you're able to get in touch with us about general and sales matters, although we are often able to assist with a lot of technical issues as well. For strictly technical troubles you will need to employ our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option in case the issue requires longer time to be taken care of or it needs to be escalated to our system administrators.