You can find plenty of hosting suppliers on the market today, however many of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll get via this channel of communication will vary depending on the supplier - several of them provide you with dedicated phone support, many others offer general and customer support only since some matters are more time-consuming and it would be a lot less difficult to be resolved through a trouble ticket, particularly if the issue needs to be escalated. Nonetheless, it's good to find that you could always contact your web hosting provider because there're plenty of small-scale problems which can be managed efficiently and timely with a call, not mentioning that you're able to get more info about the services even before you become a customer.

Phone Support in Hosting

We believe that having the option to speak with a live representative is rather important, so we have three support lines all around the world (UK, USA and Australia) and you'll be able to reach us on the phone for 14 hours a day. If you consider acquiring one of our Linux hosting, for instance, you have the option to give us a call and find more about our services prior to ordering in order to ensure that we match all of the system requirements for your sites. After the order, you will be able to contact us about any sales and / or billing problems you may experience, or get any type of general or basic technical information that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. In case you are unsure which package will be suitable for your web sites, you'd like to find out more about a plan's specifications or you need any other info about our services, you can call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. If you already own an account, you're able to get in touch with us about general and sales matters, although we are often able to assist with a lot of technical issues as well. For strictly technical troubles you will need to employ our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option in case the issue requires longer time to be taken care of or it needs to be escalated to our system administrators.