Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every help request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your trouble ticket or email needs further assistance from an administrator, we will forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Optional Managed Services package, any of the server management tasks included there will be completed at a time of your preference.
An Outstanding Client Support Service
Our tech support staff will be available to you 24–7–365 if you need help with the Online Control Panel or with any of the apps that we pre–install on your behalf on the server. Furthermore if you need help tackling all the daily administration tasks on your dedicated web hosting server, you can have a glance at the Optional Managed Services package, which includes data backup disk storage space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
We have provided the Online Control Panel with a detailed knowledge base, which offers comprehensive explanations of all its features and functionalities. Besides, we have shot detailed video tutorials that will further reveal to you how to perform a particular task or resolve a frequently experienced problem. The help articles and the tutorial video clips are readily accessible from every section of the Online Control Panel via the Help and Videos buttons located in the top right corner.