A 99.9% Server Uptime
We’ve built our hosting system using dependable hardware and strongly customized software. Our system administrators have installed a customized version of Security–Enhanced Linux on each of our servers in order to guarantee the highest level of protection and dependability. We’ve installed several anti–DoS appliances combined with highly efficient firewalls to make sure our internal network is impregnable and safe.
All our Linux hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is vital to also build your own network architecture. That is the reason why we set up a custom internal network in each one of our datacenters. Relying on first–rate Juniper switches and routers, our internal network allows for shockingly fast data transfer rates and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, irrespective of which hosting service you have picked.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned money at stake, you can’t feel really secure. That is the reason why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel content with our web hosting service or in case you have to use a bit more powerful hosting solution, like a VPS web hosting or a dedicated servers hosting packages – you will receive a full refund, without obscure costs or refund taxes.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a reply, you’re aware of how annoying this can be, even more so if your web site is on the line. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be available to you and they will respond to you within 1 hour. And the best thing is that their average support ticket response time is just 20 minutes!