For all of you who want to find out how to fix a regularly encountered problem by watching a how–to video clip, we have added a compilation of video tutorials to our Online Control Panel. All the video clips are short and simple to follow. They offer you step–by–step presentations of different website administration actions.
A Sixty–Minute Ticket Response Time Guarantee
We back up all semi–dedicated servers with a 24/7 client care service and a one–hour support ticket response guarantee. Our seasoned technical support engineers will be at your disposal 7 days a week to respond to your questions and to remedy any problem that you could possibly run into. Just send a help request from the Help Center section and we’ll get back to you straight away.