There are several ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a trouble ticket system. It’s the least complicated medium of communication for a number of reasons. In case no customer care team representative is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy ‘n’ paste extensive bits of information without having to worry about typographical errors, and if a given issue requires more time to be fixed or a number of replies have to be exchanged, all the information will be in one and the same place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are usually separate from the web hosting platform, which means that if you need to provide info or to adhere to guidelines, you will have to use no less than 2 different accounts and this number may increase if you want to manage multiple domain names. Moreover, lots of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our Linux hosting isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia Control Panel and you will be able to access it at any time with just several mouse clicks, without ever signing out of your hosting account. The ticketing system offers a quick-search box, so you can find de facto any ticket that you’ve posted in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a specific issue before you actually post a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get swift assistance at any given moment and if our client care staff recommends that you do something within your account, you can do it immediately without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which suggests that you will not require one more support platform to get in touch with our support team – you can do this on the spot in the event that you encounter an obstacle. Submitting a new ticket takes a few mouse clicks and tracking down an older one is equally simple. Using our clever search box, you can quickly find any ticket that you have already sent. You can send a ticket at any particular moment as our customer support staff members are on duty 24 hours a day, 7 days a week, 365 days a year and respond in no more than an hour, even though it rarely takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about having to sign in and out of two or more platforms to solve a simple issue.