Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia Control Panel and you will be able to access it at any time with just several mouse clicks, without ever signing out of your hosting account. The ticketing system offers a quick-search box, so you can find de facto any ticket that you’ve posted in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a specific issue before you actually post a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get swift assistance at any given moment and if our client care staff recommends that you do something within your account, you can do it immediately without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which suggests that you will not require one more support platform to get in touch with our support team – you can do this on the spot in the event that you encounter an obstacle. Submitting a new ticket takes a few mouse clicks and tracking down an older one is equally simple. Using our clever search box, you can quickly find any ticket that you have already sent. You can send a ticket at any particular moment as our customer support staff members are on duty 24 hours a day, 7 days a week, 365 days a year and respond in no more than an hour, even though it rarely takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about having to sign in and out of two or more platforms to solve a simple issue.