1 hour ticket response
We are specialized in offering a quick and appropriate solution to each client support ticket submitted by a client. Our professional client care team representatives will examine your query and will think of the best solution. We offer a 1–hour response time guarantee for all tech support tickets. Actually, the average ticket response time has proved to be 20 minutes.
A Top–Notch Help Desk Support Service
Our client service team representatives have enormous experience in the Linux hosting sphere and are knowledgeable enough to supply a quick solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the support ticket will be sent to a developer or system administrator for additional investigation.
A User–Friendly Help Center Section
Built into the Online Control Panel is an intuitive Help Center, which offers you a variety of information sources. You can search through a regularly updated knowledge base featuring web hosting account management articles and site management articles, check the step–by–step video tutorials or have a gaze at the F.A.Q. repository.