One-Hour Response Guarantee in Hosting
Our Linux hosting come with a 1-hour response time guarantee, which implies that irrespective of what enquiry or predicament you might have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support staff reps are available 24x7, even on weekends and official holidays, which suggests that you’ll receive prompt help anytime you need it. We understand just how valuable time can be, so by the time we reply to your trouble ticket or email, we’ll have examined the issue and, in case we haven’t resolved it, we will give you more details about what you have to do on your end – if the circumstances require this. With our support services, you can rest assured that there will be someone to lend you a helping hand instantaneously, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our lightning-fast support service. You will get a response to any ticket posted from the web hosting Control Panel or e-mail sent to our client and technical support staff within the hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and sort out a problem. We will give you more information in case the solution involves something that has to be done on your end. In case you contact us during public holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available 24-7-365, you will receive instant help for practically any billing, technical or general issue regardless of the hour at which you contact us.