A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's a very efficient way to get some information about the web hosting services or get some issue resolved as you're talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the lower chance of errors any time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the agent examines the issue in question. Also, you are able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you'll have to pay when you are calling to another country.

Live Chat Support in Hosting

We provide a live chat assistance service for all of the Linux hosting that we offer and we can support you with almost everything in real time. In case you do not have an account with our company yet, we'll give you more details about the plans so as to help you to pick the most appropriate package. In case you are an active customer, we can help you with any general or billing matter and also with various common technical problems, for instance an email address setup in a desktop e-mail client. In case you can't give us a call for whatever reason or you are in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some problems need extra time to examine and test, which means that you'll have to open a ticket to our technicians, still, we will save your time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all our prospective and present clients. In case you are looking for a new hosting account, you will be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so as to select the right package for your sites. In case you already own an account with us, we can support you in a timely manner with billing, general and first-level technicalmatters. Even though in some cases you will need to open a support ticket because there are problems that can't be resolved through a live chat, we'll be able to assist you with various basic jobs, for example installing an email account in an email client or redirecting one domain name to another one. This way, you'll receive prompt support and you will save many hours.