24/7 Customer Support in Hosting
We provide 24/7 billing, customer and tech support for all of our Linux hosting. Even if you aren't our client yet and you have questions, we can give you a hand without delay and supply you with the needed information, to give you the choice to make an informed decision when you acquire a new hosting account. We are available anytime, including holidays and weekends, and we provide you with various options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have several phone numbers worldwide, thus you are able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for days and nights to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general queries. Our representatives will assist you to select the right package or supply you with details about our servers, in order to confirm whether the system requirements for your web sites are met. When you are an existing customer, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that any time you use any of these 2 methods of correspondence, you'll get a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other suppliers, even large ones, you can compare the response time considering that it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you get a virtual private server from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an existing customer and you require assistance with some technical issue that requires more time to analyze or resolve, you are able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you a reply within the hour. The reply time is warranted 24/7, including holidays and weekends, however for most issues it takes no more than half an hour to get assistance. Our support service covers your VPS plus all pre-installed software it features, so in case you need help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time guarantee, you will receive extremely fast support when you buy a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket through your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question requires longer time to be resolved or if it has to be given to our admins, because it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.