Irrespective of the fact that the web hosting service supplied by the different companies is virtually the same, every provider has got their own platform with its own tweaks and different ways to perform particular procedures. In this case, a huge knowledge base will be amazingly useful both for persons with no previous experience and for technically skilled users who will eventually discover how certain tasks are completed, but will lose valuable time meanwhile. The objective of such a knowledge base is to make the service quick and simple to use, sparing users plenty of time and effort. The result is more satisfied customers, as they can quickly find the info they need, and a whole lot less work for the customer support staff, because usually the majority of the enquiries and difficulties that customers have are already listed in the knowledge base. Given that the articles are professionally written and encompass more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Hosting

If you’ve ordered your very first hosting plan from our company or have transferred your site over to us, you’ll grow used to our services and our custom-created Hepsia hosting Control Panel in no time due to the fact that we have prepared an elaborate knowledge base where you can find all the information that you could ever need – both general info with regards to the service as a whole and more concrete info about the separate features that you can make use of and the complications that you could confront. The articles themselves are available in 2 places. The whole article list can be accessed through the Control Panel’s Help section. You can find relevant articles about the different features in each section of the Control Panel as well. You can get to know how to do de facto everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature in-depth guides, so you’ll never become lost due to an ambiguous text. Of course, if you confront a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can touch base with our technical support team members 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting, will allow you to access the in-depth online help documentation that we have compiled for you. The articles offer general info about our services, instructive guides about the various functions that you can make use of, together with troubleshooting instructions that can help you recover common issues that you could encounter. The topics that we have covered encompass virtually everything, from easy things such as how to host a brand-new domain name in your account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right side of the page that you are on, whilst the full article collection is accessible through the all-encompassing Help section.